1. Return Window
Most products can be returned within 7–14 days from the date of delivery, depending on the product category.
2. Eligible Items
Returned items must be unused, undamaged, and in their original packaging with all tags, accessories, and invoices included.
3. Non-Returnable Products
Personalized products, gift cards, digital products, opened personal care items, and perishable food products cannot be returned unless they arrive damaged or defective.
4. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery with photos for verification.
5. Return Request Process
To initiate a return, contact our customer support with your Order ID and reason for the return. Our team will guide you through the process.
6. Return Approval
After your request is reviewed, we'll confirm whether your return is eligible and provide instructions for pickup or return shipment.
7. Refund Process
Once the returned item passes our quality inspection, your refund will be processed within 5–7 business days, where applicable.
8. Exchange Policy
If you prefer, eligible items may be exchanged for another size, color, or replacement product, subject to stock availability.
9. Cash on Delivery (COD) Orders
For Cash on Delivery orders, approved refunds will be issued through the refund method communicated by our customer support team after verification.
10. Contact Support
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team with your Order ID for prompt assistance.
